Gander 3D — Support

3D scanning for iPhone and iPad · Last updated 2 September 2026

Email: support@guska.app
We answer in English and Russian, usually within a few business days.

Requirements

ItemRequirement
SystemiOS or iPadOS 17.0 or later
DeviceAn iPhone or iPad that supports ARKit world tracking
LiDAR modesLiDAR Mesh, Point Cloud, RoomPlan and Object Capture require a device with a LiDAR sensor (iPhone Pro / Pro Max models and iPad Pro)
Without LiDARPhoto Depth mode works on devices with no LiDAR sensor; its scale is approximate

Scanning modes

Common questions

The app says scanning is unavailable on my device

Gander 3D needs ARKit world tracking. If your device does not support it, no scanning mode can run. Device requirements are listed above.

Camera access was denied

Scanning is impossible without the camera. Open iOS Settings → Gander 3D → Camera and turn access on, then return to the app.

The scan has doubled or drifting surfaces

Move slowly, keep the surface in view, and avoid featureless walls, mirrors and glass. In bright sunlight the LiDAR range drops. Enabling “Fuse surface from depth (TSDF)” in Settings before scanning gives a single fused surface instead of overlapping layers.

Where are my scans stored, and how do I delete them?

On the device only, in the app's own folder. Delete a project in the gallery to remove its files, or delete the app to remove everything. Details are in the privacy policy.

Saving a scan failed

The most common cause is low free storage — a detailed scan with source frames can take hundreds of megabytes. Free up space and retry; the app keeps the captured geometry until you choose to retry or discard it.

Reporting a problem

Write to support@guska.app and include:

We do not ask for your scans. Please do not attach scan files, source frames or exported models unless we explicitly ask for them and you are comfortable sharing that content — scans of your home or workplace may be sensitive. In most cases the details above are enough. If a file is needed to reproduce a bug, we will ask, explain why, and you can decline.

Privacy

Gander 3D collects nothing and has no servers. See the privacy policy.